Intercom

What you can do with Toplyne integrated with Intercom:

Insightful Messaging: Leverage Toplyne's behavioral lead scores to tailor Intercom's automated messages, ensuring users receive contextually relevant content.
Real-time Engagement Tuning: Utilize Toplyne's data within Intercom to adjust your chatbot's responses or live agent scripts, making each interaction more meaningful.

How to set up this integration:

Step - 1: Select ‘Integrations’ from the left pane.
Step - 2: Search for ‘Intercom’ and select it from the list of destinations.
Step - 3: Name your integration and click on ‘Configure’.
Step - 4: Create a new authentication between Toplyne and your Intercom
Step - 5: Pick Intercom account and allow access
Step - 6: Click on finish to complete configuration
Step - 7: Click on ‘Complete Integration’ and you’re done!

You should see your newly created Destination under the Connected Apps section.

Using Intercom as a destination

Exporting Toplyne campaigns to Intercom involves three steps: Record mapping, Field mapping and setting up Export cadences.

Record mapping

In this step, you'll define the unique identifier that will connect your Intercom records to your Toplyne ones. Unique variables that you will link into are often constrained by the destination software and varies across destination objects (elements that represent the different types of relationships and processes your business has). In Intercom:

'Contacts' object and sub-objects 'Leads' and 'Users' allow only email as the unique_identifier
'Companies' object allows only company_id as the unique_identifier.

Field mapping

In this step, you'll map Toplyne fields to the Intercom fields that will get updated at the destination.

Export cadences

Export cadences are the schedules at which your campaign runs and updates your Intercom instances. Toplyne allows you to do this as a one-time sync and also as a recurring sync.