Cloud based end to end customer service solutions. Its tech solution integrates with the backend helpdesk of a company online web presence including email, live chat, social, and call support. It streamlines customer support with ticket views, triggers, and automation using products like help center, insight, and analytics. It also provides self service with its knowledge base and community forums. It also offers CRM to optimize the sales process. It received the highest score of any reviewed customer service solution in the business intelligence industry. It has clients such as Mailchimp, Siemens, Uber, etc.
